So I called up Fendi to ask where they explained that I needed to bring the receipt and the bag to the shop. As I didn't have the Fendi receipt, I had to pay the service fee of RM80 (RM84.80 inc. GST). The first time I went, I only brought the tag and they refused/declined to do it as they need to see the bag. I guess this is to make sure that it's not a counterfeit.
It took exactly 2 weeks as they had to send it to Singapore. Check out my new initialed tag!
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